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Salesforce.com has acquired Informavores and is now integrating the way you contact support for Informavores products. The details listed below indicate the different ways to contact Salesforce.com support.

Informavores and Jacada Support for Non Salesforce.com Customers

To have portal access and the ability to log self service cases, please sign up for a free Force.com account: Force.com Signup. You can choose to use this account for the sole purpose of logging cases or to begin building apps for free on the Force.com platform.

Phone contact information
U.S. and Canada customer support number: (800) 667-6389
International customer support number: 00800 7253 3333

Self service portal
To log a case follow those steps:

• Go to salesforce.com
• Login using your username and password
• Click on Setup
• Click on Help And Training
• Click on My Cases then Log a Case
• Select Case Reason of General User Question
• Select General Application Area of Customer Service & Support Functionality
• Select Functional Area of Firefly

Informavores and Jacada Support for Salesforce.com Customers

If you already are a Salesforce.com customer simply go through the normal support channel.

Phone contact information
U.S. and Canada customer support number: (800) 667-6389
International customer support number: 00800 7253 3333

Self service portal
You can log a case like any other Salesforce.com case however with the Functional Area of Visual Process Manager :

• Click on Setup
• Click on Help And Training
• Click on My Cases then Log a Case
• Select Case Reason of General User Question
• Select General Application Area of Customer Service & Support Functionality
• Select Functional Area of Firefly