Developing for the Service Cloud

Develop and deliver awesome customizations in the Service Cloud—the World’s #1 Customer Service Application!

Customizations can be something as simple as adding a field to a page or changing the way users enter support cases, all the way to creating a brand new call agent experience with custom pages and workflow. As a Service Cloud developer, you can create a customized call center solution that is tailored to the specific needs of your company.

Recommended Learning Path

To get started quickly, step through the Service Cloud Workbook and then move on to the appropriate developer guides.

• Service Cloud Workbook
• Service Cloud Console Integration Toolkit Developer's Guide
• Salesforce Knowledge Developer's Guide
• Live Agent Developer's Guide
• Open CTI Developer's Guide
• Customizing Case Feed with Visualforce

Note: You should work through these code samples in your sandbox. If you don't have one, sign up for a free Developer Edition.

Related Resources

Quickstart Code Samples

• Quickstart: Open Multiple Subtabs
• Quickstart: Set Tab Title
• Quickstart: Mini Page Layout Custom Console Component
• Quickstart: Custom Search Visualforce List View
• Quickstart: Custom Interaction Log
• Quickstart: A Quick Create Toolbar

Videos

• Ideas: Encourage Collaboration with Idea Themes
• Salesforce Knoweldge: Support Multiple Languages
• Entitlement Management Setup

Blogs

• Keyboard Shortcuts in the Service Cloud Console
• Open CTI: Moving CTI Integrations to the Cloud
• Case Feed: How to Implement a Smart Template
• Service Cloud Console: Working With Lists
• Service Cloud Console: Building a Custom Interaction Log
• Service Cloud Console: A Quick Create Toolbar

IdeaExchange Blogs

• Service Cloud Console: Not just Agent Console 2.0
• Service Cloud Console: Providing More Context For Your Agents
• Service Cloud Console: Where's my Home Tab?
• Service Cloud Console: Working with Buttons and Links
• Service Cloud Console: 0 Click Data with Custom Console Components